How AI Is Shaping the Future of HR and Admin Roles


           At the core of any company’s recruitment and talent management efforts are its HR and Admin departments. From finding the best applicants and getting them on board to keeping them engaged and motivated at work, these two core divisions play a vital role in making sure businesses run smoothly.

How AI Is Shaping the Future of HR and Admin Roles

           During the past few years, more and more companies have taken steps toward integrating artificial intelligence (AI) systems to create a more efficient workplace. Through this technology, HR and Admin are not just able to lessen their time on tedious, manual processes; they are also able to focus on strategic work.

           According to the World Economic Forum’s Future of Jobs Report, “97 million new roles may emerge that are more adapted to the new division of labour between humans, machines and algorithms.” Nevertheless, keeping that human touch will remain a critical part of maintaining a strong, talented, and competent workforce.

           With the COVID-19 pandemic requiring many employees to work remotely, reports show that HR and Admin opportunities will be in demand in the coming months. As the last decade ushered in major shifts in the industry, including the rising adoption of AI, HR and Admin practitioners can expect to see exciting developments with their profession. Here are some emerging roles that you can look forward to.

Bridging the digital career development divide

           These days, you do not need to go to the office as much (or at all) to perform the duties of a typical eight-hour job. This is why it is important for HR and Admin to establish processes and structures that will support virtual activities, such as meetings and training programs. Work-from-home (WFH) facilitators will help ensure that employees are able to fully adjust to the virtual system while remaining engaged with co-workers.

           On the other hand, virtual reality (VR) counselors will help come up with virtual training modules to keep employees’ capabilities at par with industry standards. This will be more feasible as upskilling can now be done virtually, thanks to the abundance of online courses.

Promoting wellness and designing healthy workspaces

           HR and Admin will not just focus on career development, but also on providing employees with a sense of fulfillment at work and a positive overall wellbeing
In the age of empowerment and self-care, distraction prevention coaches will champion health and wellness habits. This is crucial to keep employees physically, emotionally, and mentally healthy. With the “always on” reality that comes with the digital age, it will be essential for employees to get a sense of work-life balance. This ensures that workers will be able to stay productive at work while still being able to disconnect from the virtual workspace when needed.
Meanwhile, because offices are still key physical venues for collaboration, workplace architects will now have the task of creating spaces that will promote a sense of health and well-being.

Maximizing artificial intelligence-human connection

           A head of business behavior will be able to understand employees better with AI helping sift through thousands of employee behavioral data. This human-AI partnership will give better insights on how employees can thrive at work.

           As technology allows for greater access to and processing of data, companies will want to use all of this technology in a safe, ethical, and humane way. In doing so, this builds their credibility and dispels doubts about information security.

           For multinational companies, creating a diverse talent pool will be key to establishing a sense of inclusivity. It will be the role of genetic diversity officers to keep this mix in check. HR leaders, in particular, will also be in charge of cultivating a culture of openness and transparency.

Employing a more sophisticated applicant tracking system

           Automation will create leaps and bounds when it comes to screening job applications. Through AI, virtual recruitment solutions will simplify and enhance talent acquisition processes—from screening candidates, responding to queries, to onboarding employees.

           By automating these routines, HR professionals can focus on its strategic work. They can pay more attention to hiring decisions (hiring internally versus externally), training modules, and future-proofing their organization’s workforce.

Adding the human touch to automation

           Research and advisory company Gartner forecasts that by 2022, one in five workers doing non-routine jobs will depend on AI to do their work. The business insights from AI will enable employees to make better and more accurate analyses.

           At some point, human-machine teaming managers will ensure the collaborative partnership between humans and machine-driven work. It will also be the job of HR personnel to have experts on board so they can ensure such systems are running efficiently.  
AI trainers will be tasked with knowing the ins and outs of job openings, then translating these into AI-ready data. They will identify important information, making sure that accurate data is shared in a conversational, natural way during the recruitment process. Human network analysts will also be employed to help people stay connected amid the increasing reliance on a data-driven work culture.

           The future of HR and Admin roles will be largely influenced by AI. By freeing up these departments of basic administrative tasks, they can focus on strategic work and future-proofing the company. As employees navigate a virtual workspace, these functions will play an even more important role in the workplace.

           If you see the value in Admin and HR as a job opportunity that will allow you to work with passion and purpose, consider a career in this industry.

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