Ascend Group Co., Ltd.
We're looking for engineers/application support/IT Service Desk who is interested in role of Service operation to support for customer complaint, incident management within SLA such as the network connection lost, application failure, system admin who are passionate about to do service and support in local country. This role will co-operate with Service Operation team in Head Quarter (TH) with escalation process for help and support.
- At least 2-3 years in IT Service Application or IT Service Desk.
- Incident Management experience – Managing incidents including business expectations and communication
- Responsible for monitoring, maintain service and log the Incident.
- Trouble shooting and workaround for user’s problem.
- Performing the service support as incident management base on the ITIL Process
- Ability to solve problems within SLA and strong analytical skill
- Arranged post mortem meeting to ensure all parties in the value chain were involved after any incident/critical problem escalation.
- Excellent prioritization skills, Ability to work under pressure
- Working effectively with others - good inter-personal awareness and supporting others
- Good in English Communication both speaking and writing
- Basic Linux Unix command, shell script
- Network basic data and network communication
- Database basic skill with MySQL, Oracle e.g. query (select, insert, update, delete)
- Experience with remote support tool such as Team Viewer
- Customer Management
- Service Level Management and Reporting
- Incident and Problem Management
- Change Control and Release Management
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Ascend Group Co., Ltd.
Ascend Group Co., Ltd. is a subsidiary of True and C.P groups, our business is focusing on digital businesses.
Our portfolio currently includes
- E-Commerce: weloveshopping, iTrueMart
- E-Payment: True Money
- E-Service: Egg Digital, iService, True ID, True Application Center
- IDC: True Internet Data Center
We provide world-class infrastructure, enabling efficient e-Commerce and digital businesses
Come and Join us!
You will be a part of great Software Development team in Thailand. Apply today, the fantastic jobs are waiting for you.