AbbVie (NYSE:ABBV) is a global, research-based biopharmaceutical company formed in 2013 following separation from Abbott. The company’s mission is to use its expertise, dedicated people and unique approach to innovation to develop and market advanced therapies that address some of the world’s most complex and serious diseases. AbbVie employs approximately 28,000 employees worldwide and markets medicines in more than 170 countries.
For more information, please visit www.abbvie.com.
Professional Medical Representative
Reports to: Sales Manager
Assure consistent sales growth of HIV/Survanta and achievement of sales goals and targets in assigned territory by identifying opportunities and gaining new business while maintaining and growing existing business.
- Experience at least 3 years in Pharma Industry
- Having experience in HIV and Survanta is preferred.
- Degree in Pharmacy is preferable.
- Plan and organize personal territory strategy by maximizing the Return on Time Investment for the territory/segment.
- Able to travel upcountry.
CORE JOB RESPONSIBILITIES:
- Achieve the team quota / targets and ensure a maximum coverage of hospitals as planned.
- Carry out effective sales calls, targeting high sales hospitals for maximum efficiency. Maintain a daily track record of the sales calls.
- Develop new business opportunities with existing and potential clients.
- Monitor market trends and competitor activity in assigned territory.
- Maintain close relationships with key accounts and ensure the company’s products are meeting their requirements.
- Maintain customer record. Report market intelligence to Sales and Marketing Management in a correct and timely manner.
- Address product complaints in a timely fashion and as per Policy.
- Represent Abbvie in a professional manner that aligns with company image, ensuring activities comply with WHO code, Thai code, relevant Acts, legal demands, AbbVie code of conduct and ethical standards.
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Clarifies purpose and importance; stresses major points; follows a logical sequence.
- Keeps the audience engaged through use of techniques such as analogies, illustrations, and appealing style, body language, and voice inflection.
- Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.
- Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.
- Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used.
- Attends to messages from others; correctly interprets messages and responds appropriately.
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
- Actively seeks information to understand customers’ circumstances, problems, expectations, and needs.
- Shares information with customers to build their understanding of issues and capabilities.
- Builds rapport and cooperative relationships with customers.
- Considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; avoids over commitments.
- Implements effective ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
Creating a good first impression, commanding attention and respect, showing an air of confidence.
- Maintains professional, businesslike image.
- Exhibits a calm appearances; does not appear nervous or overly anxious; responds openly and warmly when appropriate.
- Speaks with a self-assured tone of voice.
Using appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, activity, or product from prospects and clientele.
- Determine customer needs and decision criteria.
- Select approach appropriate to situation.
- Demonstrate how product or service satisfies needs.
- Determine nature of objections and respond appropriately.
- Acknowledge the customer’s concerns.
- Gain commitment to recommended action.
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self- imposing standards of excellence rather than having standards imposed.
- Establishes criteria and/or work procedures to achieve a high level of quality, productivity, or service.
- Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments.
- Accepts responsibility for outcomes (positive or negative) of one’s work; admits mistakes and refocuses efforts when appropriate.
- Provides encouragement and support to others in accepting responsibility; does not accept others’ denial of responsibility without questioning.
TECHNICAL/PROFESSIONAL KNOWLEDGE AND SKILLS
Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in area of expertise.
- Has adequate knowledge and/or skills to perform effectively on the job
- Keeps abreast of knowledge and/or skills required to perform the job effectively.
Maintaining effectiveness in varying environments and with different tasks, responsibilities, and people
- Tries to understand changes in work tasks, situations, and environment as well as the logic or basis for change.
- Treats change and new situations as opportunities for learning or growth.
- Focuses on the beneficial aspects of change; speaks positively about the change to others.
- Quickly modifies behavior to deal effectively with changes in the work environment.
- Readily tries new approaches appropriate for new or changed situations.
- Does not persist with ineffective behaviors.
TEAMWORK/COLLABORATION – (Building Partnerships), (Contributing to Team Success)
Working effectively with team or work group or those outside formal line of authority (e.g. associates, senior managers) to accomplish organizational goals; taking actions that respect the needs and contributions of others; contributing to and accepting the consensus; subordinating own objectives to the objectives of the organization or team.
- Builds relationships by helping others feel valued, appreciated, and included in discussions.
- Places team or organizational goals ahead of personal goals.
- Offers to help others achieve mutual goals.
- Volunteers and exchanges ideas freely.
- Seeks out, uses and builds upon ideas from others.
- Gains agreement from partners to support ideas or take partnership-oriented action.
Making active attempts to influence events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required, being proactive.
- Takes thoughtful, yet timely, action when confronted with a problem or when made aware of a situation.
- Implements new ideas or potential solutions without prompting; does not wait for others to take action or request action.
- Takes action that goes beyond job requirements in order to achieve objectives.
- Looks for ways to improve efficiencies and reduce costs.
Generating creative solutions to work situations; trying different and novel ways to deal with organizational problems and opportunities.
- Identifies implicit assumptions in the way problems or situations are defined or presented.
- Sees alternative ways to view or define problems.
- Is not constrained by the thoughts or approaches of others.
- Draws upon multiple and diverse sources for ideas and inspiration.
- Brainstorms multiple approaches/solutions to approaching the business, processes, and daily work.
- Examines numerous potential solutions and evaluates each before accepting any.
- Targets important areas for innovation and develops solutions that address meaningful work issues.
INTEGRITY (Building Trust)
Maintaining and promoting social, ethical, and organizational norms in conducting internal and external business activities.
- Deals with people in an honest and forthright manner.
- Presents information accurately and completely.
- Performs actions as promised. Ensures that words and actions are consistent.
- Does not share confidential information.
- Fairly represents organization’s capabilities.