CRYSTAL LIFE CO., LTD.
Product Specialist (P09) Jatujak ( Car business )
Inspire and excite customers in the dealership with in-depth product information and insight.
Promote the unique selling points of car products and their customer benefits.
Offer exceptional customer service by using non-pressured customer discussion.
- Keeping up to date with the latest product information.
- Providing customers with specification information about all CAR products.
- Ensuring all dealership staff are up to date on the latest product information and that their knowledge is of a high standard.
- Planning and managing the customer test drive process with the Sales Executive and offering product insight during the test drive appointment.
- Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers.
- Pro-actively approaching customers in the showroom to welcome them and see if they need any help.
- Supporting the Sales Executive with insight and product knowledge for customers, when required.
- Guiding customers to the Sales Executive when they express an interest to buy.
- Enthusiasm for excellent customer service.
- Minimum 3 years experience in car products or functions
- Passion for automotive technology.
- Strong presentation skills.
- 5 or more GCSEs at grade C or above or equivalent (including Maths and English).
- Ability to work autonomously. Team orientated personality.
- Excellent communication skills.
- Keen to keep-up-to-date with innovations and complex/technical/product information
- Strong organisational and prioritisation skills.
- Always willing to help and support to others.
- Good knowledge of computer applications (MS Office)