Our company is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. We are passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytic, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce cost.
We have more than 125,000 employees in 31 countries around the world, including North America, Latin America, Europe, Asia and in our work-at-home environment.
We are the number one provider in the U.S. customer management services Business Process Outsourcing (BPO) market, a growing industry that last year was estimated to be greater than $30 billion.
IT Technical Support (Native Speaker - Thai Support) - Based in Kuala Lumpur
Responsible for providing telephone/email/chat, and remote diagnostic technical support of desktop and portable products.
Answer questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Document problems in the support solution database for diagnostics and solution implementation.
Duties and Responsibilities:
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- Required skill(s): hardware troubleshooting, software troubleshooting, Customer Service And Relationship Management.
- Fresh graduates with IT background are encouraged to apply.
- Candidate must willing to work in KL Sentral, Malaysia