Fullerton Markets Limited
Customer Support (Education Executive)/เจ้าหน้าที่ฝ่ายบริการลูกค้าและดูแลด้านการศึกษา
This post plays a vital role as the front-liner and education of the company. The position will have direct impact to the company’s brand, public reputation and customer satisfaction. The main responsibility is to help resolve customers’ issues.
- * Answer 1st level online support chats professionally.
- * Handle and resolve customer inquiries.
- * Identify and escalate issues.
- * Follow up customer chats with email where necessary.
- * Complete call logs.
- * Review customer’s documents. literature
- * Work closely with Head of Support to document and improve processes and workflows.
- * Translate all (market and trading related topics) in Thai.
- * Conduct webinars (market and trading related topics) in Thai.(Training will be given)
- * Support Thai IBs in live events/webinars as speaker/trainer.
- * Produce/Translate presentation slides in Thai.
- * Vet and edit Thai translations in social media postings, website, marketing materials, FM front-end & back-end system etc.
- * Review social media curated content and provide tagline in Thai.
- * Good time management. (Punctuality)
- * Able to type at reasonable speed and communicate via online messenger like Skype.
- * Must be patient and understanding.
- * Have prior experience in translating materials from English-to Thai and vice versa will be an advantage.
- * Good communication skills are needed to handle and respond to questions and feedbacks from customers, acting as online customer support.
- *Proficient in both English and Thai (written & spoken)
- * Proficient with Windows (Word & Powerpoint) and Mac (Keynote)
- * Basic knowledge in trading and world finance is preferred
- * Independent and discipline.
- * Preferably with at least 1-2 years of working experience.
Please indicate your availability, current and expected salary package. We will contact all shortlisted candidates.
We offer an attractive compensation and benefits package for successful applicants which includes:
- * Work from Home
- * 5-days work environment, (Off day on Weekends)
- * Annual leaves (12 days),
- * Performance bonus
- * Salary Negotiable