Avantice Corporation is an innovative outsourced provider with a goal to provide the best and quality services ranging from customer services to business consultancy services for our worldwide clientele by valuing their end users as our own respected customers.
Our mission is to deliver excellent services to our clients that enable them to build and maintain a good relationship with their end users while ensuring consistent contribution in the company’s profitability through well managed costs and results.
Customer Service Officer
Job Title : Customer Services Officer
Report to : Team Manager
The Customer Relationship Officer is responsible in performing excellent Customer Service (CS) functions in order to achieve over-all service excellence and promote high-value customer relationships.
This position will be in charge of day to day customer service transactions, engaging with customers by efficiently attending to their inquiries and concerns.
- Proactively providing exceptional customer care on every interaction to drive brand loyalty and increase revenue.
- Resolving customer complaints/inquiries accurately and effectively via Live Chat/ Email / Phone through careful analysis of situations and determination of the provided resources and product knowledge for win-win resolutions.
- Providing relevant promotions to customers if any.
- Serving as a liaison between the customer and various departments.
- Candidate must possess at least a Bachelors/ College Degree in Business studies/Management, Others or equivalent.
- Proficient in written & spoken Siamese/ Central Thai and English.
- Willing to work in Makati City, Philippines.
- Full-time position.
- Shifting schedule.
- Fresh graduates/Entry level applicants are encouraged to apply.
This is an URGENT requirement. Only short-listed applicants will be contacted for in-depth screening and job offer.
How to apply:
Interested candidates are invited to apply by sending CV + cover letter with expected salary in English, and copy of diplomas or certificates
19F PBCOM Tower, 6795 AYALA AVENUE, cor.
VA Rufino, Makati City, Philippines.