QuintilesIMS INC Thailand Branch
QuintilesIMS (formerly known as IMS Health) is a leading integrated information and technology-enabled healthcare service provider worldwide, dedicated to helping its clients improve their clinical, scientific and commercial results.
We dedicate our experience, resources and reputation to help our clients drive healthcare forward. Our talented ~ 50,000 employees are driven, insightful and deliver a better way of doing things so that our clients can continue to deliver true breakthroughs while taking on more complex diseases.
At QuintilesIMS, we know that meaningful results require not only the right approach but also the right people. Regardless of your role, you’ll have the opportunity to play an important part in helping our clients improve patient healthcare. You can drive your career at QuintilesIMS and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information & technology areas, you can seek opportunities to change and grow without boundaries.
Client Support Analyst
Update sales structure per clients ‘request and ensure that all new and required products are in system and ready to be processed
Under guidance, work on report generation process and provide guidance and support to clients daily or as a specialist on specific products/services
Ensure contract fulfillment to specifications of basic and routine reports for defined customers. Review client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
Follow QuintilesIMS data verification protocols. Research, analyze and respond to client inquiries that are routine in nature. Provide support to team for client service meetings at customer sites. May produce ad-hoc studies on demand.
Provide training/support users on how to use program including transition from current system to new system.
- Bachelor’s degree or equivalent
- 1-3 years client facing related work experience
- Experience in pharmaceutical business preferred
- Proficient in Microsoft Excel and Power Point
- Knowledge in Database Management is advantageous
- Ability to communicate effectively in English and Thai
- Demonstrate problem solving, analytical and strong customer service skills
- Willing to learn a new system
- Able to work under pressure and tight timeline
This role will be based at Ploenchit Center.