Area Manager - Zwilling J.A. Henckels
Zwilling J.A. Henckels – the World’s trusted brand with an innovative products unifying quality and safety from home care to personal care products. The brand stands for quality, innovation and reliability. Products are made in Germany at headquarters in Solingen. ZWILLING J.A. HENCKELS offers full range of household products from kitchen, knives, scissors, manicure instruments, cookware, kitchen gadgets and flatware. Using a product by ZWILLING J.A. HENCKELS just once is enough to discover the joys of a perfect tool.
You will report to Operations Manager and be a key part of Brand’s success in overall profitability. In your assigned area, you are the leader of entire operational system and process which mainly involve staff in your area. Business, sales, your staff, and customers are your major interaction on your daily basis. You are expected to understand and analyze assigned target to your individual store, monitor and conduct store performance audit process, communicate in a resulted oriented style to follow up with store managers of the execution of marketing, CRM activities, review sales trend and track benchmark in order to minimize gap in terms of competitiveness. Your role includes selection and interview staff, training of staff in store, your staff performances, their motivations, time register and other related benefits and pays. Key success factor of your role is to ensure the delivery of100% customer satisfaction throughout the year; hence you must handle customer complaints and ensure the smooth problem / issue solving in each store.
- Bachelor’s Degree in any field
- 5 years experience in sales operation or managing store operations is the minimum requirement of the job.
- Must have strong leadership qualities and hands-on with a practical approach.
- Ability to communicate to all stakeholders as well as a proven track record on motivating and inspiring staff.
- Flexible to travel in upcountry upon request
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