- 10 years + experience in the BPO / CC environment
- Excellent English
- 4 years + experience as supervisor / manager
- Expert knowledge of ITIL disciplines
- Excellent customer facing/customer service skills
- Successful service delivery including SLA
Above THB120k /month (negotiable)
- Bachelor degree or higher in Logistics
- Good computer skills (Microsoft Office).
- Experience as team leader / manager
- control of labor & trucks
- Manage the client’s Transport Operations,
- Strong in communication both Thai and English
- Lead all invoice dispute discussions.
- Manages the deal profit and loss & upsell
- 15+ years IT industry experience
- 3-4 years IT industry experience with a degree
- Ensures performance goals are met
- Contributes to account service delivery plan
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