Dahua Technology (HK) Limited
Dahua Technology is a leading product and solution provider in the global video surveillance industry. We had the 2nd highest market share of global video surveillance equipment market in 2015 according to IHS 2016 report. We were ranked 5th in 2015 by a&s Security 50, which ranks global security industry players according to total security equipment sales.
We commit to provide the highest quality product with the latest technology to enable our customers to perform their business successfully. Our company invests about 10% of annual sales revenue in R&D since 2010. We have more than 5,000 R&D engineers today. Our engineers work on cutting edge technologies in camera lens, image sensor, video encoding & transmission, embedded processor, graphic processing, video analytics, software reliability and network security technology. We partner with leaders in respective areas to make sure our customers enjoy the latest and the best technologies. Numerous Dahua products have been acknowledged and awarded by professional associations and organizations in the security industry.
Technical Support Engineer (CCTV)
jobsDB Ref. JTH300003001252626
Technical Support Engineer：
As a Technical Support Engineer you will work with customers to resolve technical issues and provide training sessions regarding our proprietary products.
- Introduce products and features to the Customer, help customer to select and configure products.
- Help Customer solve technical problems;
- Understand and consolidate customer requirement about products, feedback to product department for product improvement;
- Cooperate with sales staff, analysis of the practical needs of customers, provide solutions for customer and improve customer satisfaction;
- According to the project requirement and tender, provide the project solution and make the project fall to the ground. Cooperate with sales deal with different project progress and handle the project status, forecast project risk and provide the best solution;
- Training for Customers, helps them know more about Dahua product and improve technology knowledge;
- Cooperate with the Marketing, for Dahua, propaganda Dahua technology and concept to the customer, help customers to better understand Dahua and Dahua Products, at the same time get more feedback from the market.
- Network, communications, computers and other related fields;
- Familiar with OFFICE software, know sniffers, NCOM caught, such as commonly used network serial port caught tools;
- More than 2 years’ related experience.
- “customer-oriented" mentality