Mycos Technologies is a software development outsourcing company based in Chiang Mai, Thailand. We are specialists in the Microsoft .NET platform, web application development, Microsoft SQL Server, and Microsoft Dynamics CRM. We also do development work for iOS and Ruby on Rails. We are seeking software developers in Thailand who are highly motivated to work as team members with leading companies and technologies.
Technical Support Engineer
jobsDB Ref. JTH300003001228313
We are looking for a Technical Support Engineer to provide technical support to our customers via phone, web, email, chat and other support channels as required.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- On-site training, train customer to use the software (Thailand and overseas)
- Get feedback from customer and report to team
- Provide information and data for team to fix the problem
- Setup/update/configure software product
- BS degree in Information Technology, Computer Science or equivalent.
- Minimum 2 years working experience in software/IT department.
- Proven working experience in technical support.
- Knowledge of IIS, Internet, LAN, Networking, SQL and utilities.
- Basic knowledge of software development process.
- Strong problem-solving skills.
- Excellent English.
- Excellent written and verbal communication skills.
- Able to work on-site individually or escort with your opposite or same sex co-worker.
- Able to work over time if urgent or requested.
Job Location : Su Thep, Mueang Chiang Mai, Chiang Mai
Contact : Mr. John Edmund Douglas
Mycos Technologies Co., Ltd.
12/1 อาคาร N.B. House ถนนนิมมานเหมินทร์ ซอย 13 Tambon Su Thep Mueang Chiang Mai Chiang Mai 50200
Tel : 053-894-948
Fax : 053-894-827