Team Lead of Client Service-Technology Support
TMB Bank Public Company Limited
jobsDB ref: JTH300003001255727
- Manage overall works and resources of CS-Technology Support team to ensure service delivery on time, accuracy and within SLA
- Lead the team in hand off the win deal from sales people and coordinate with customer & related internal units for example, Operation and CS-Technology Solution for application process and on-boarding customer starting from documentation until customer can use services
- Develop internal process for Client Service-Technology Support which aligned with end-to-end processes of Supply Chain, Transactional Banking and other Product & e-Channel & Services.
- Support and facilitate high level coordination between relevant parties across the Bank and customers
- To identify the area of improvement and set the proper improvement plan be implemented at each stage of Implementation cycle
- Master’s Degree in Business Administration / MIS or related field
- 4-6 plus years experience in Banking business
- Proficiency in written and spoken English
- People management
- Systematic Thinking
jobsDB will send your application for review directly to TMB Bank Public Company Limited
About TMB Bank Public Company Limited
At TMB , we are committed to Make THE Difference in the Thai banking sector. By empowering our employees to always challenge and improve upon the status quo in everything we do, TMB is in turn able to deliver value to all our stakeholders: our customers, our shareholders, our community and, of course, our employees themselves. For the past five years, TMB has relentlessly transformed into a solid financial institution backed by five consecutive years of earnings growth and we are aggressively approaching the next chapter to do even better. To succeed, we start from our employees to help build and sustain a strong corporate culture where all of us pull in the same direction to optimise the customer experience end-to-end.
TMB is looking for employees who are game changers: people who are passionate about shifting the paradigm and can Make THE Difference in everything we do.