Spa Receptionist (Work at Central Festival EastVille)
Central Retail Corporation Ltd. (Centara Hotels & Resorts )
jobsDB ref: JTH300003001243332
REPORT TO : Spa Manager or Designate
Duties and Responsibilities:
- Ensures the smooth daily operation of spa reception.
- Stands by at reception to service guests, and appoints standby replacement when necessary.
- Schedules treatments and staff as per operational and guests’ needs.
- Up-sell treatments.
- Responsible for setting up display and up-selling of retail products.
- Ensures that all treatments are taking place as scheduled.
- Works in close co-operation with the Spa Therapists to ensure that all areas including reception, treatment rooms and storage are kept organized, clean and tidy.
- Make suggestions for improvements in all areas.
- Ensures that all service standards in the spa reception are strictly met.
- Personally handles all guest complaints and if necessary consults the Spa Manager.
- Ensures that grooming standards are strictly adhered to.
- Reports any performance or reception problems promptly to Spa Manager.
- Gives guests detailed explanations of, and suggestions for treatments.
- Answers all guest questions to the best of her ability.
- Assist management to prepare daily revenue reports.
- Assist management to prepare monthly usage reports.
- Vigilantly ensures that all guests are charged for using the facilities.
- Handles all payments.
- Assists the Spa Manager with other administrative tasks, time permitting.
- Maintains supply of all printed promotional materials.
- Prepares any other reports requested by management.
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About Central Retail Corporation Ltd. (Centara Hotels & Resorts )