Digital Marketing Support (Contract Staff)
Cigna Insurance Public Company Limited
jobsDB ref: JTH300003001241345
Employer Ref. update
The purpose of this role is to act as the main point of contact for Travel Insurance customers providing a professional and efficient reception service, greeting and operating of all visiting travel customers. Also, this position needs to provide administrative support and coordinate a variety of activities covering Travel Insurance and Digital Marketing that comprise the mentioned function. The job description is a mix of reception tasks, administrative work and a high degree of customer service.
Reports To: Online Marketing Manager
No. of Direct Reports: None
Critical Tasks and Expected Contributions/Results:
Receptionist & Administrative Job Purpose: To provide comprehensive, effective and efficient reception support Travel Insurance customers on an ‘as-and-when-required’ basis. Provide services by executing administrative tasks end to end process to deliver travel insurance to customers. Administrative Assistants ensure the efficient day-to-day operation of the office, and support the work of management
Scope of Receptionist, Administrative and Customer service for Travel Insurance: (70%)
- To act as the first point of contact for Travel Insurance customers; greet clients/ visitors to the organization in a professional and friendly manner.
- Key in customer information and ensure to provide the accuracy of Travel customer’s policies.
- Use operation system to provide Travel insurance policy including coordinating to provide customer receipt with Finance team and functioning to deliver travel insurance policy with operations.
- Summarize travel customer walk-in sales report by weekly and monthly.
- Daily check Travel insurances online work properly as normal and alert line manager when needed.
- Answer to general Travel Insurance information inquiries with the accurate information.
- Undertaking appropriate travel customers’ bookings and inquiries using Outlook.
Scope of Administrative for Digital Marketing team: (30%)
- Process and deliver internal and external mail to support Digital Marketing activities with the accurate information.
- Provide mailing report as needed.
- Answer customer inquiries about mailing delivery.
- Performs a wide variety of professional level administrative support duties; performs related duties as assigned.
Working hour :
- Monday – Friday at 8.30 – 17.30 hours
Qualifications / Specific Requirements:
- Bachelor’s degree in any fields
- 0-2 years of experience in reception & administrative functions
- Effective Verbal communication, Microsoft office skill, Listening, Customer Focus
Personal Competencies Required:
- Good interpersonal skills
- Good relationship and negotiation skills
- Excellent verbal communication skills with a good manner
- High level of accuracy
- Smart and business-like appearance
- Attention to details
- Ability to work under pressure
jobsDB will send your application for review directly to Cigna Insurance Public Company Limited
About Cigna Insurance Public Company Limited
Cigna, a global health service company, had consolidated revenues from continuing operations of U.S. $21.6 billion for year-end 2011. Cigna is dedicated to its mission of helping the people we serve improve their health, well-being and security. Cigna's operating subsidiaries provide an integrated suite of medical, dental, behavioral health, pharmacy and vision care benefits, as well as group and individual life, accident and disability insurance, to about 70 millions people throughout the United States and around the world. Cigna established a presence in Thailand in 2002 through Cigna International Marketing (Thailand) Limited and Cigna Insurance Public Company Limited), an affinity-based telemarketing and alternative distribution business specializing in Accident and Health insurance products in Thailand, Our business has grown rapidly and consistently by earning the continuoussupports from its business partners. At the present, Cigna has equipped with experienced and well-trained 1000 staffs and telesales who diversified and dedicated to work with our business partners for different industries and functions. Our vacancies are: