Mookda Building, 78 Sathorn Nuea Road, Silom, Bangrak, Bangkok Thailand
Customer Service Supervisor
jobsDB Ref. JTH300003001214395
1.Manage subordinates to follow customer service rules given by customer service manager.
2.Support subordinates and coordinate with relevant personal,including customer service manager and other departments,in solving problems such that all problems are solved smoothly and efficiently while maintaining the standards of Lalamove customer satisfaction at the same time.
3.Created work plan to encourage teamwork among subordinates.
4.Motivate subordinates to work effectively and improve subordinate’sskill and mindset,including mindset to always be ready and accept changes.
5.Determine problem-solving plans and be responsible for subordinate's mistakes.
6.Help alleviate expected and unexpected workload and problems that subordinates face.
7.Manage team to reach customer service KPIs and Lalamove service quality standard.
8.Completed tasks assigned by customer service manager.