Customer Service Executive - Order Management (โรงงานเพชรบุรี)
Cargill Siam Ltd.
jobsDB ref: JTH300003001254971
Cargill Premix & Nutrition (CPN) seeks to become our customers’ partner of choice through a practical, applied, approach to delivering industry leading nutrition solution concepts. Through sharing of technical advice and delivery of CPN concepts, we strive to become the customer’s trusted advisor when evaluating decisions to optimize their organization’s financial performance
The Customer Service organization in is responsible for providing an exceptional level of customer support, ensuring professional, accurate, and timely processing of customer-facing transactions. The role is also responsible to manage internal customer-related matters, including offering direct support of the Key Account Management (KAM) program.
This role will serve as the main contact for administering customer orders and the order fulfillment process, including all related activities such as pricing, logistics and registration. The Customer Service Executive must understand the products and offerings offered by CPN. This role ensures that customer service is provided in a manner that meets customer expectations, by working across internal functions, locations, and businesses.
This role proactively monitors transaction statuses and invoicing accuracy. This position supports the KAM concept by precisely tracking existing orders and future forecasts. The individual will understand Cargill’s intentions to expand our services and products to the customer, and actively support efforts to succeed in this growth.
As a premium provider of nutrition concepts, the customer service organization will offer an outstanding degree of professional support that strengthens the reputation of the Provimi brand.
25% Ensure accurate and timely processing of customer transactions and order fulfilment, by actively partnering with manufacturing locations’ customer service teams.
25% Actively work across businesses and functions to provide seamless customer support; seek to timely respond to customer issues at levels closest to the customer
15% Provide professional and friendly communication for all direct or indirect customer service matters. Demonstrating a high degree of commitment to resolve customer needs (order placement, pricing confirmation, volume adjustments, quality complaints, etc.)
15% Engage in indirect activities required to offer customers exceptional service, including professional support on: registration, logistics, invoicing, credit, and quality matters – on an as-needed basis.
10% Understand customer budget projections and key account plans – actively monitor actual trends and outlook vs. budget and forecast. Work with finance and commercial team to prepare sales and variance reports.
10% Partner with local management to develop and improve design of customer service organization, including systems and process design.
Minimum Required Qualifications
• Minimum Diploma in business related discipline
• Minimum 3 years of business experience, order to cash management and customer relation
• Good coordination with professional communication skill
• Highly organized and attentive to details
• Able to communicate in English but no need to be fluent
• Strong experience as user ERP system/platform knowledge, preferably in SAP
Be able to base in Petchburi Province
• Self-starter and ability to work on own initiative
• Ability to work cross-functionally to drive business and customer development
• Innovative and pro-active
• Results oriented
*Only shortlisted candidate will be notified*
jobsDB will send your application for review directly to Cargill Siam Ltd.
About Cargill Siam Ltd.
About Cargill Siam Limited
Cargill, a US-based Company, is one of the world’s largest privately owned with approximately 140,000 employees in 65 countries and annual revenues in excess of $136 billion. Our strategic intent is to be the premier provider solutions to our food and agricultural customers. We recognized that we would succeed in our business only by creating distinctive value for our customers.
Cargill, established in Thailand since 1968 as Cargill Siam Ltd., with the opening of a trading office in Bangkok. Our business is divided into 7 major business units includes Cargill Grain & Oilseeds Supply Chain Thailand, Cargill Sugar, Cargill Feed Nutrition, Cargill Specialty Asia, Cargill Starches &Sweetener Thailand, Cargill Toshuku and Cargill Meats (Thailand) Limited, a fully integrated chicken product business.
Through innovation, creativity and teamwork, we are transforming entire markets and people’s lives worldwide, and we can have the same impact on your career. Discover how we can be “Together we thrive” at http://www.cargill.com/ or http://www.cargill.co.th/