CRM Manager / Customer Service / After Sales Service Officer (High-end Furniture)
Euro Creations Co., Ltd.
jobsDB ref: JTH300003001253863
- Planing and Managing delivery and installation process (Furniture)
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Process orders, forms, applications and requests.
- Coordinate with internal Dept. and customers to deliver delight service.
2. Customer Satisfaction Analysis
- Maintain customer databases.
- Follow up on customer interactions (by phone or others CRM Tools).
- Record details of inquiries, comments and complaints.
- Analyze customer satisfaction and performance report.
3. After Sales Service Management
- Deal directly with customers either by telephone, electronically or face to face.
- Handle and resolve customer complaints or requirements.
- Maintain relationship with customers.
4. Develop Service Standard for Delivery and Installation Team.
- Provide feedback on the efficiency of the customer service process.
- Organize workflow to meet customer time frames.
- Develop product maintennance and Process to meet standard for Delivery and Installation Team.
- Male /Female, Age between 25 – 40 years old.
- Experience in CRM 3 - 5 Years (Furniture, High-end Customers or Logistic would be concidered.)
- Computer literacy in Ms Office (Ms Word, Excel, e-mail)
- Positive thinking, proactive and able to work under pressure
- Customers Complaining Mangement Skills
- Analytical Thinking and Problem solving Skills
- Work Procedure and ISO Knowledge
- Good English
To become a member of our team, please write in with full resume, stating present and expected salaries, and enclosing a recent photograph via "Apply Now" bottom.
Euro Creations Co., Ltd.
Contact : Human Resources Department
1050 Soi Sukhumvit 66/1, Sukhumvit Road, Bangjak,
Phrakanong, Bangkok 10260
Tel : 02-744-9624-5 Fax : 02-744-9731
Website : www.eurocreations.co.th
jobsDB will send your application for review directly to Euro Creations Co., Ltd.
About Euro Creations Co., Ltd.
Founded in 1996, Euro Creations, through its exclusive brand name products, is a leading player in high-end home furnishings in Thailand. With our continual expansion we are always looking for highly motivated and talented individuals to join our team.
Euro Creations’ 3,000 Square metre gallery stands out magnificently in the chic Thonglor area serving as a command centre holding various different brand names under one roof allowing us to better assist our customers in decorating their homes and get closer to our aim of being a one stop service destination for customers who require nothing but the very best. Our new store in Phuket also expands our reach to the growing economy of Southern Thailand whilst allowing us to be closer to our customers in that region.