April Assistance (Thailand) is a subsidiary of a leading French broker in insurance also providing services to assistance and insurance companies. We are a specialist in providing services for healthcare, medical support and personal travel insurance initially for over 15 years. Now we are an architect in solutions for all insurance lines and other activities and evolving into a multi-channel service distributors. In addition, we also export our expertise across 25 countries, mainly in medical support, health insurance and business travel insurance.
We are expanding our business and looking for qualified, enthusiastic, high energy and highly committed person to join and grow together with our company’s expansion.
Coordinator for Medical Assistance (English Speaking) URGENT
jobsDB Ref. JTH300003001246931
Duties & Responsibilities
- Attend to incoming request from clients by phone or mail,
- Ensure the client’s request is fulfilled, starting with proper understanding of the client’s needs, eligibility and coverage,
- Provide quality assistance service by selecting most appropriate providers,
- Proactively manage the case using our system and communicate with all relevant departments,
- Clearly communicate with client’s throughout the case,
- Escalate the case to a supervisor in case of emergency or difficulty.
- Provide clients with quality advise and make helpful recommendation.
- Thai nationality Male/Female
- Bachelor degree in Business Administration or related field.
- 3 years’ experience in Customer Service business.
- Be able to work in shift rotation and night shift. working 4 days a week, 3 days on 3 days off.
- 2 shifts:1st shift is from 8am to 8pm ,2nd shift is from 8pm to 8am.
- Must understand and well communicate in English.
- Excellent oral communication, interpersonal and analytical skills.
- Flexibility and capability to work under pressure.
- Service mind is very important.
- Knowledge of Computer PC, MS-office, Internet, E-mail.
Salary(Baht): 25,000-30,000 not shown
Location: Bangkok (Pathumwan) BTS Chitlom
Contact person: Miss Larisa (คุณลลิศา)
Address: 518/3 Maneeya North Bldg., 10th Floor, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330
Phone number: 02-022-9113
Homepage : http://www.april-international.com