Client Service Specialist
Siam Commercial Bank Public Co., Ltd.
jobsDB ref: JTH300003001212281
Corporate Segment: Opportunities
Corporate client segment was established as one part of bank’s national agenda to expand new client base. With this mandate, top management has continuously invested to transform this segment to become “acquisition-driven” with new operating platform described here below;
- New breed of relationship manager with advisory skills around WC and MOA to create different customer experience
- Data analytics to generate effective lead management & customer insight
- Dedicated engagement team to build one-to-many relationship with key networking partners
- Strategy function to develop acquisition game plan in target verticals
- Centralized onboarding and client service team as a single point of contact with new streamlined processes
- Effective “acquisition tools” as enabler to win new clients i.e. WC pre-approved program, differentiated industry solution, and other competitive offerings
- New acquisition-driven ecosystem i.e. high mobility workspace, and acquisition-based KPIs & incentives
We are seeking highly-motivated talents to be part of this mission and embark this new operating platform together.
- Serve as primary point of contact to manage client’s utilization and daily inquiries with strong mindset in service excellence
- Boost utilization across all products (working capital, trade & FX, and deposit) and work with relationship manger to unlock potential issues
- Handle customer’s inquiries and issues with an effective use of Saleforces to monitor turnaround time
- Work closely with RM, product team, Credit Admin & Service (CAS), and branch at back-end to solve problem from clients and response as one contact point
- Collect client’s complaints together with recurring issues and escalate to manager for future process improvement and best client experience
Interested candidate, please submit your CV by clicking "Apply Now"
For more information Tel. 02-544-7540
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About Siam Commercial Bank Public Co., Ltd.
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