Business Performance Analyst
jobsDB ref: JTH300003001227667
Employer Ref. 1610322
- Drive delivery of business objectives through performance analytics
- Spec, organize and set up data analytics architecture / data mart.
- Work independently or with IT as appropriate, to draw data from multiple database / systems such as Policy Admin, Call Centre Reporting (e.g. Cisco or Avaya reporting suite), Lead Management or CRM system and Google Analytics to provide timely reporting on e-commerce and other direct channel sales performance;
- Produce an elegant set of daily and monthly reports and dashboards that provide consistency of information and timely management;
- Work intuitively with management on which performance KPIs are relevant for reporting both in terms of marketing, sales and underwriting and claims performance.
- Generating and communicating clear, compelling and actionable insights
- Creating and maintaining dashboards and reports
- Ensuring that client facing and internal reporting is done in a timely manner
Local Grade: Thailand, Band 6
- Bachelor’s degree or Master’s Degree in statistics, mathematics, economics, engineering, management information management or related fields
- Experienced in in database management and using SQL to do data extraction, cleansing, organizing and summarizing
- Good programming skills in any of the programming language such as Java, R, Python, C++, Perl, SAS etc.
- Experienced in measuring, tracking and monitoring web (mobile & pc) performance using the right data and KPI metrics.
- Experienced in various social media reporting tools including: Facebook Insights, Twitter Analytics, YouTube Insights, LinkedIn Analytics, Facebook Atlas etc.
- Experienced in measuring and analyzing online marketing campaigns including: natural and paid search, email, affiliate, display and social.
- Experience in working with website optimization tools for A/B and multivariate testing, e.g. Google Website Optimizer, Visual Website Optimizer,etc.
- Have some advanced statistical analytics experience.
About Manulife Financial
See Job Description