Teledirect Telecommerce (Thailand) Limited.
jobsDB ref: JTH300003001251927
Business Analyst is responsible for collecting, analyzing, and evaluating data and information to assist the team in developing business solutions and/or improvements in the business processes or systems. This also includes monitoring business progress according to agreed measures and within set organizational procedures.
- Provide business insight through metrics, reporting, and variance analysis.
- Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data on the call center as well as the sales programs.
- Continuously improve/enhance intelligence reporting.
- Summarize results and provide relevant context for regional management.
- Perform market analysis in supporting business decision making
- Prepare business plan presentations with results of analysis
- Detail oriented, independent, proactive and able to work under pressure to meet deadlines.
- Team player with good interpersonal and communication skills.
- Perform other duties as assigned.
- Working closely with Project based function.
- Must possess at least a Bachelor’s Degree
- Has strong analytical skills
- Possesses Salesforce.com end-user knowledge and advanced Microsoft Excel skills is preferred
- Good command in English Communications.
- Adaptable to various business models and projects
jobsDB will send your application for review directly to Teledirect Telecommerce (Thailand) Limited.
About Teledirect Telecommerce (Thailand) Limited.
Teledirect is part of the WPP group, the world's largest communications group. We provide outsourced call-centre services to the largest multinationals in the finance, telecommunications and IT sectors. Our range of services includes customer service, telesales and technical helpdesk. Our other offices in the region are located in Singapore, Hong Kong, Indonesia and Malaysia. Our call centre employs around 300 telemarketers and to aid our expansion, we are looking for individuals with initiative and drive to join our team.