Assistant After Sales Service Manager
Hafele (Thailand) Ltd.
jobsDB ref: JTH300003001256696
Duties & Responsibilities
- Handle customer complaints and provide solutions in order to meet customer's satisfaction. Daily investigation on site to solve customer’s complaints at all times.
- Reporting to the After Sale manager on a weekly basis with regards activities of the department.
- Managing the customer service team on a daily basis to ensure that their time is used efficiently, they are serving customers professionally and that the department is productive. Leading the team to improve, and ensuring excellent standards of retention, training and recruitment.
- Communicating with customers regularly to ensure that they are aware of the timelines install & repair processes.
- Daily investigation on site to solve customer’s complaints at all times for Home appliance product.
- Assisting in the development of new customer documents, forms and checklists to continually improve service.
- Working closely with the production manager and SCM director to create new service systems.
- Other relates job assignment from the management.
- Bachelor degree of engineering or related to the job field.
- 5 years experience service with at least 3 years experience in management level (home appliance product will be advantage).
- Computer skills in MS Office.
- Good command in English.
- Able to work in DC plant (Bangna-Trad Rd. KM22).
Interested applicants are invited to applying person or send application with full resume indicating qualifications and experience, expected salary with recent photo to;
Hafele (Thailand) Ltd.
Address: 57 Soi Sukhumvit 64, Sukhumvit Road, Kwaeng Bangchak,
Khet Phrakanong, Bangkok 10260 Thailand.
Contact Person : Khun Jomkwan, Khun Napa
Phone: +66 (0) 2741 7171 ext. 2770 - 2772
All applications will be treated strictly confidential and will be saved for future opportunities. Only shortlist candidate will be contacted.
jobsDB will send your application for review directly to Hafele (Thailand) Ltd.
About Hafele (Thailand) Ltd.
URGENTLY REQUIRED !!!
Hafele (Thailand) Co.,Ltd. is one of the subsidiaries of the Hafele Holding GmbH, which was established in 1994 to support the market growth of furniture fittings and architectural trading as along with top class alliances in the business field of construction, furniture and property trading as well with trading partners and dealers in Thailand. Hafele is providing " Complete building solutions"; hardware, furniture fittings, home appliances, kitchen and sanitary fittings with German standard for the variety requirements. We set main focus of the quality improvement and development in every aspect of our business operation products and our employees.
We aim to serve complete building solutions. We are looking for outstanding talents and future leaders. Join us to be a part of future solutions.