Application Support (Microsoft Dynamics NAV) (URGENTLY REQUIRED)
AVision Co., Ltd.
jobsDB ref: JTH300003001295687
- First level Support Agent responsible to provide front-line support to all customers
- Use Call Tracking functionality to document all incoming issues accurately, completely, and in a timely manner
- Document calls to optimize the performance of all implementation team members who handle issue resolution
- Develop high quality solutions and advise the customer of the recommendations
- Escalate issues appropriately and in a timely manner
- Proactively advise the customer concerning status of issues
- Act as a front-line interface to users, accepting trouble reports and dispatching them to appropriate staff
- Understand the solution implemented for all sites.
- Basic report and program customization
- Application setup and configuration
- Thai Nationality
- At least Bachelor’s Degree in Accounting, Accounting Information System (AIS) or Management Information System (MIS), Industrial Engineering, Computer Science/ Engineering or other related fields.
- Experience in implementing Accounting Software Package/Application would be advantageous.
- 1 year Helpdesk experience in a ERP/software company would be advantageous.
- Knowledge Accounting Information System, MIS , Database structure and programming logic
- Excellent communication ad troubleshooting skills
- Service mind and customer satisfaction attitude
- Strong inter-personal skills and the ability to work in a team environment
- Able to follow instructions well
- Ability to work under dynamic environment, pressure situation and manage aggressive timelines
- Initiative, self-supervised, self-motivated, highly responsible and punctual
- Fluency in English is preferable
Please send your application letter with full resume, telephone number, expected salary, availability, salary slip and recent photo or E-mail via 'APPLY NOW' , (please mentioning expected salary and date availability)
AVision Company Limited
Address: 979/52 SM Tower, 21st Floor, Paholyothin Road, Samsennai, Phayathai, Bangkok 10400
P: +66 2619 5838-9 F: +66 2619 5838-9 ext26
jobsDB will send your application for review directly to AVision Co., Ltd.
About AVision Co., Ltd.
AVision Company Limited is a Microsoft Gold Certified Partner in Thailand. We exclusively focus on the Microsoft Dynamics-NAV and Microsoft Dynamics-CRM with leverage technical resources and enterprise-wide solutions.
It is because of our rapid growth, so now we are expanding working team and seeking qualified persons for the following positions: